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Former AT&T Customers May Receive Part of $60 Million Settlement

391649 03: An AT&T sign greet customers at an AT&T Wireless store July 9, 2001 in New York City. The cable company Comcast has made a bid to merge with AT&T broadband. The combination of the two corporations would create the largest broadband communications provider in the world, with approximately 22 million subscribers. (Photo by Spencer Platt/Getty Images)

The Federal Trade Commission revealed a new claims process that would reimburse $60 million to thousands of former AT&T customers.

In a statement, FTC said that when customers utilized a particular amount of data during a billing cycle, AT&T throttled their data, slowing down their internet speed.



DES PLAINES, IL – MAY 12: The AT&T logo is seen atop a phone bill May 12, 2006 in Des Plaines, Illinois. The US National Security Agency began collecting information from phone records of millions of AT&T (until recently known as SBC), Verizon, and BellSouth customers shortly after the 2001 terror attacks. Questioning the legality, Qwest refused to comply with the agency’s request for records. (Photo Illustration by Tim Boyle/Getty Images)

Who is Eligible for Claim?

A report from The Sun mentioned that the Federal Trade Commission said that $7 million in settlement money is still unclaimed. 

In 2019, the organization ordered AT&T to return $60 million to consumers after finding that the corporation had misled them over its unlimited data plans. 

The FTC said in its 2014 complaint that the business purposely “throttled” the data speeds of at least 3.5 million users with unlimited data plans after they hit a particular threshold in any billing cycle. 

The agency pointed out that some customers’ data rates were so slow that they were unable to access essential services like basic web surfing and video streaming.

Former customers received rebate cheques, while those who are still current customers have been provided a bill credit. 

Not everyone who qualifies for the reimbursements, meanwhile, has applied.

ALSO READ: Americans Start To Claim $400 Before The Deadline Of Application Ends, Are You Eligible?

Who is Eligible for a Claim?

CNET, citing FTC, said payments are available to customers who fulfill all of these criteria:

  • You had an unlimited data plan with AT&T between October 1, 2011, and June 30, 2015, and you are a former customer;
  • You noticed data compression;
  • A credit or cheque from AT&T in connection with the settlement wasn’t given to you.

Current AT&T customers are ineligible for this promotion and ought to have gotten a credit on their accounts by now. 

Also disqualified are former customers who have already received a cheque from AT&T.

According to an FTC representative, the amount that any given customer receives will depend on how many individuals submit valid claims. 

Depending on the state they resided in, current and former AT&T customers initially got between $10 and $23 in compensation. 

FTC provided an online claim form for qualified former consumers. 

You may also get a claim form or ask questions by contacting 877-654-1982 or sending an email to [email protected].

Claim submissions must be received by May 18, 2023.

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